Privacy Policy.

This Privacy Policy explains how [Registered company name] Pvt. Ltd. (“Triply”, “we”) collects, uses and protects personal data when you use the Triply app and website. It is published in line with the Information Technology Act, 2000, the SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023.

• Account data: name, mobile number (verified by OTP), email, profile photo, date of birth/age, gender, mini bio, interests and travel preferences.
• Verification data: government ID (Aadhaar/PAN), driving licence, vehicle RC, vehicle photos and a live selfie — collected from Drivers using your camera or gallery.
• Vehicle data: brand, model, colour and registration number.
• Ride & booking data: rides published or booked, routes, stopovers, pick-up and drop-off points, seats, prices, cancellations and reasons, ratings, reviews and reports.
• Location data: locations you search or select, and your device location while you use map and pick-up features (only with your permission).
• Messages: in-app chat between co-travellers, kept for safety and support.
• Payment data: bank account / payout details for Drivers and payment references for plans. Card and UPI details are handled by our payment partner (Razorpay), not stored by Triply.
• Device data: device model, OS version, app version, push-notification token, IP address and crash logs.

• Camera & photos: to take a live selfie, upload documents and add profile or vehicle photos.
• Location: to suggest pick-up points, show routes on the map and find rides near you.
• Notifications: to tell you about booking requests, approvals, reminders and ride starts.
• Calendar (optional): only when you choose “Add to calendar” for a ride.

• To create your account, verify your identity and keep the community safe.
• To match Drivers and Passengers, process bookings, cancellations, payouts and refunds.
• To send messages and notifications you have opted into (calls, SMS, email, push).
• To investigate reports, prevent fraud and enforce our Terms & Conditions.
• To fix bugs, measure performance and improve Triply.
• To meet legal obligations, including requests from law-enforcement authorities under applicable law.

• Co-travellers: your name, photo, ratings, preferences and vehicle details are visible on rides. Your phone number is shared only with confirmed co-travellers.
• Service providers: cloud hosting, SMS/OTP, email, push notifications, maps and payment processing (Razorpay) — bound by confidentiality.
• Authorities: when required by law, court order or to protect someone’s safety.

Data is transmitted over encrypted connections and stored on secured servers. Verification documents are accessible only to authorised verification staff. We keep personal data while your account is active and for as long as needed for the purposes above; some ride, payment and safety records are kept for up to the period required by Indian tax and other laws, then deleted or anonymised.

• Access and update your personal details from Profile → Personal details.
• Manage calls, SMS, email and push preferences from Settings → Communication.
• Withdraw permissions (camera, location, notifications) anytime from your phone settings.

To delete your account: open the app → Profile → Settings → Close my account and confirm. You can also request deletion by emailing support@triply.app from your registered email with your phone number. We delete or anonymise your data within 30 days, except records we must keep by law.

Triply is only for people aged 18 and above. We do not knowingly collect data from children.

We may update this policy and will post the new version here with a new effective date. For privacy questions or complaints, contact our Grievance Officer, [Grievance Officer name], at grievance@triply.app. See also our Terms & Conditions.